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But if you still have a problem canceling it, as we requested to you above, you may send us your order number or contact email after receiving a request from Trustpilot, then we'll process it for you manually. Step5: Follow the onscreen instructions to complete your cancellation. Step4: Choose the reason for cancellation, and then select Continue. Step2: Select My Subscription, under the plan you'd like to cancel, click Manage plan. After that, you'll not be auto-deducted in the next billing period.
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If you only need to use this software once, we recommend you follow the instructions below to cancel the auto-renewal subscription manually.
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Meanwhile, we have specifically noted this point on the subscription page.
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And we'll send a reminder email to the customer before he/she is auto-renewed. Normally, there would be an auto-renew service when users subscribed to a monthly/quarterly/yearly plan. Regarding the auto-renewal issue, please allow us to make some explanations as below.
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We desperately hope to further look into your case and then provide some professional instructions or suggestions but we need to collect more information, could you please send us your contact email after getting a request from Trustpilot? We'll put your case in the 1st priority and do the needful assistance for you ASAP. I understand it would be very frustrating if you are unable to recover files with Recoverit in the way you expected. Reply from Wondershare Recoverit Updated Aug 24, 2022 Thanks a lot! Sincerely, Wondershare support To further follow up on your case and help you out accurately, would you please report the issue at We'll put your case in the 1st priority and then help you out ASAP. Look forward to getting in touch with you sincerely! - 29-07-2022 Edit: Hi Jose, Sweet day! Unfortunately, we still have not gotten any response from you yet. Regarding the duplicate payment, we are willing to further look into it and then help you solve this problem, however, the current information is too limited, would you please send your contact email after receiving a request from Trustpilot? So that our senior support can do the needful assistance for you ASAP. We'll do our best to improve our AI chat method and bring more cool experiences for our users in the future. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Recoverit Updated Jul 29, 2022
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